Shipments and returns
As a general rule, shipments will be made by courier with the U.S. and delivery will be mentioned during the checkout process, depending on the shipping service chosen.
All orders will be shipped from Monday to Friday at 13:30 AM EDT. PalmierWatch can’t guarantee delivery times, because they are always estimates, despite working with the best available services in the logistics industry.
The buyer bears the responsibility for the correct input of the delivery address. In case there is any issue with the shipment of an order due to an error in the delivery address input by the buyer, PalmierWatch cannot be held responsible for the partial or complete loss of the shipment. PalmierWatch might contact the buyer if additional information regarding a delivery address is needed. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
In case the buyer receives a product that the buyer did not order, the buyer must inform PalmierWatch within 24 hours after receiving the order by email. The buyer will take care of the return shipment of such a product after receiving return instructions from PalmierWatch and PalmierWatch will bear the costs of this shipment and will subsequently take care of the shipment of the correct product to the buyer, provided the buyer has fully conformed with the return instructions from PalmierWatch.
There is no refund of shipping costs due to delays as we do not guarantee these delivery terms.
In case a product has been delivered to the buyer in damaged or incomplete state, the buyer must inform PalmierWatch within 24 hours after receiving the order by email.
In case the order that has been shipped by PalmierWatch to the buyer went missing or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the logistics company will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer will fully cooperate with the complaint procedure of the logistics company. In case that a shipment went missing as the result of an error by the logistics company and after the complaint procedure of the carrier has been completed, PalmierWatch will either refund the customer or will try to re-ship the ordered product.
In case a shipment still has not been delivered at the delivery address of the buyer 14 days after the shipment date, the buyer has the obligation to inform Palmier Watch by email within 14 days.
Import Duties and Taxes
Please note that orders shipped to an address outside the U.S. may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The buyer will be responsible for payment of such import duties and taxes. PalmierWatch has no control over these charges and these charges are different for different countries, so we cannot predict their amount. PalmierWatch advises the buyer to contact the local customs office for further information.
For returns that are unrelated to warranty problems the buyer has the right to revoke the contract during a period of 30 days after having received the order.
The buyer who wants to exercise his right of revocation shall report this to PalmierWatch, within the trial period by email.
In case the buyer wishes to use his/her right to revoke the contract, the buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. The buyer may only handle and inspect the product in the same way that he would be allowed in a physical shop. During the trial period the buyer must carefully handle the product and keep the original undamaged packaging.
The buyer will return the ordered product to PalmierWatch no later than 14 days after the day of reporting his/her wish to revoke the contract to PalmierWatch together with all the accessories (if any) and in the original state and packaging, in accordance with the return instructions of PalmierWatch.
The buyer is responsible for the return shipment of his/her order. PalmierWatch strongly recommends the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (i.e in case no valid signature can be shown by the logistics company), the buyer may have the option to hold the logistics company liable. The buyer, as the sender of the return shipment, can start the complaint procedure for any issue that may occur with the return shipment. The buyer will keep the receipt of his/her return shipment that contains the tracking information.
The shipment costs for a return shipment under this Policy will be borne by the buyer.
Provided that all requirements for revocation have been met, PalmierWatch will credit the buyer within 14 days after having received the return shipment (no credit applies for costs of the return shipment). Any credit due as a result of a returned product, will be credited to the account that the buyer used to pay the original order.
In case the buyer wishes to use his/her right to revoke the contract or to cancel his/her order, while the shipment of the buyer’s order has already left the PalmierWatch warehouse – even if the shipment has not yet arrived at the buyer’s shipment address of choice – the costs of returning the shipment to PalmierWatch will be borne by the buyer.
In case any import taxes, duties or customs administrative costs are due, because the shipment has been imported into the buyer’s shipment country (a process that in most cases cannot be stopped, once the shipment is on its way to the buyer’s shipment country of choice), these costs will be borne by the buyer. Upon crediting the buyer, PalmierWatch will deduct the import taxes, duties and custom administrative costs as far as these were charged to PalmierWatch.
Please check the cost of shipping back to our warehouse, as it varies depending on the order placed and the location. PalmierWatch advises any buyer who wants to return his/her order to choose a secured shipment method.